Frequently Asked Questions
Find answers to common questions about our products and services
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.
What materials are used in Mokobara products?
We use premium, high-durability fabrics and vegan leathers designed to withstand daily wear while maintaining a sophisticated aesthetic.
Can I change my shipping address after placing an order?
Address changes can be made within 2 hours of placing an order. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
How should I clean my Mokobara bags?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to preserve the structural integrity of the product.
Are your products covered by a warranty?
Yes, all Mokobara products come with a 12-month limited warranty covering manufacturing defects.